Terms & Conditions

1. Our services

PalmGro provides marketing, website design, landing pages, branding, content creation, WhatsApp automation, and AI integration services for businesses and brands. The specific scope, deliverables, and pricing for your engagement will be confirmed directly with you (via WhatsApp, email, or a written proposal) before work begins.

2. Client responsibilities

• Provide accurate business information, brand assets, and access needed to deliver the service (e.g. ad account access, product photos, login details)
• Respond to approval requests and feedback within a reasonable time, so timelines aren't delayed
• Ensure you have the rights to any content, images, or assets you share with us for use in your campaigns or website
• Make payments as agreed for the services engaged

3. Payment terms

• Monthly retainer services (e.g. marketing management plans) are billed in advance for each monthly cycle unless otherwise agreed
• One-time projects (e.g. website builds, landing pages) follow the payment schedule confirmed at the start of the project
• Where we manage advertising on your behalf, your ad spend is paid directly by you to the ad platform (e.g. Meta) — our fee covers management only, not ad spend
• Late payments may result in a pause of ongoing work until the account is settled

4. Intellectual property

Once a project is paid in full, final deliverables (designs, website files, content) become the property of the client, unless otherwise agreed in writing. PalmGro retains the right to showcase completed work in our portfolio, case studies, or marketing materials unless you request otherwise in writing.

Any tools, templates, or internal systems used by PalmGro to deliver services remain our property.

5. Confidentiality

We treat your business information, strategy, and data as confidential, and won't share it with unrelated third parties without your consent, except where required for delivering the service (e.g. ad platforms) or by law.

6. Limitation of liability

We work in good faith to deliver results, but marketing and advertising outcomes (such as sales, reach, or ROAS) depend on many factors outside our direct control, including market conditions, platform algorithm changes, and your product/pricing. PalmGro does not guarantee specific results and is not liable for indirect or consequential losses arising from the use of our services.

7. Termination

Either party may end an ongoing engagement with reasonable written notice (via WhatsApp or email), as agreed at the start of the engagement. Fees for work already completed or the current billing cycle remain payable.

8. Governing law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Rajasthan, India.

9. Changes to these terms

We may update these terms from time to time. Continued use of our services after changes are posted means you accept the updated terms.