Terms & Conditions

1. Introduction & Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the PalmGro website (palmgro.in) and any services provided by PalmGro Creative Agency ("PalmGro," "we," "us," "our"), a proprietorship operated by Gagan Suthar, based in Sri Ganganagar, Rajasthan, India.

By visiting our website, making a payment, signing a proposal, or otherwise engaging our services, you ("you," "Client") agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Definitions

• "Services" means any branding, content, social media management, advertising, website development, automation, or related digital services offered by PalmGro.
• "Deliverables" means the specific outputs (designs, content, code, campaigns, reports) produced for a Client as part of the Services.
• "Plan" refers to our Vision, Mission, or Ambition monthly retainer packages, or any custom package agreed in writing.
• "Client" means the individual or business engaging PalmGro's Services.

3. Our Services

PalmGro provides digital marketing and web development services, including but not limited to:

• Brand identity, visual direction, and content creation
• Social media management
• Meta (Facebook/Instagram) Ads management
• Website design and development
• WhatsApp automation and AI integration
• Marketing strategy and consulting

The exact scope of Services for your engagement is defined in your proposal, invoice, or written agreement with us, and may reference our published plans (Vision, Mission, Ambition) or a custom scope.

4. Eligibility

By engaging our Services, you confirm that you are at least 18 years old and have the authority to enter into this agreement on behalf of yourself or the business you represent.

5. Client Responsibilities

To deliver Services effectively and on time, we rely on you to:

• Provide accurate business information, brand assets, and content as needed
• Respond to requests for feedback, approvals, or access within a reasonable time
• Grant necessary access to accounts (website, social media, ad accounts) required to perform the Services
• Ensure any content, images, or materials you provide do not infringe on third-party rights
• Make payments on time as per the agreed schedule

Delays caused by the Client (e.g. late feedback, missing assets, delayed access) may extend project timelines accordingly, and PalmGro is not liable for delays resulting from Client non-responsiveness.

6. Scope of Work & Change Requests

Each engagement is based on a defined scope of work, shared via proposal, invoice, or written communication. Work outside this scope — additional revisions beyond what's included, new deliverables, or expanded ad management — will be quoted and billed separately before work begins.

For monthly retainer plans, the scope resets each billing cycle based on the inclusions of your selected plan (Vision, Mission, or Ambition).

7. Fees & Payment Terms

• Monthly plans are billed in advance at the start of each billing cycle.
• One-time projects require an advance payment before work begins, with balance payments tied to agreed milestones.
• All fees are exclusive of applicable taxes (GST) unless stated otherwise.
• Late payments may result in a pause of active work until payment is received.

Cancellations and refunds are governed by our separate Refund & Cancellation Policy, which forms part of these Terms.

8. Intellectual Property

Ownership of deliverables

Upon full payment for a project or billing cycle, ownership of the final approved Deliverables created specifically for you (e.g. final logo files, website code, ad creatives) transfers to you, except where third-party licensed assets are used (see below).

Licensed & stock assets

Any stock photos, fonts, plugins, or third-party assets used in your Deliverables remain subject to their original license terms and are not owned outright by either party — they are licensed for your use as part of the Deliverable.

Portfolio use

Unless you request otherwise in writing, PalmGro may showcase completed work (designs, campaigns, results) in our portfolio, website, and marketing materials for promotional purposes.

9. Ad Accounts & Third-Party Platforms

For Services involving Meta Ads or similar platforms, the Client retains ownership of their ad account, Business Page, and Pixel data at all times. PalmGro operates as a manager with access granted by the Client and does not claim ownership over these assets.

Ad spend is set and paid directly by the Client to the advertising platform (e.g. Meta) — it is never collected or held by PalmGro. PalmGro's fee covers management and strategy only, as described in each Plan.

10. Confidentiality

Both parties agree to keep confidential any non-public business information shared during the engagement — including strategy documents, financial information, login credentials, and unreleased creative work — and to use it solely for the purpose of delivering or receiving the Services.

11. No Guarantee of Results

12. Website Use Terms

If you're simply browsing palmgro.in, you agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems or data
• Scrape, copy, or republish website content without permission
• Interfere with the website's normal operation (e.g. through malicious code or excessive automated requests)

13. Limitation of Liability

To the maximum extent permitted by law, PalmGro's total liability for any claim arising from our Services is limited to the amount paid by the Client for the specific Service giving rise to the claim in the preceding 3 months. PalmGro is not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunity, except where such limitation is not permitted by applicable law.

14. Termination of Services

Either party may terminate an ongoing engagement as outlined in our Refund & Cancellation Policy. PalmGro reserves the right to pause or terminate Services immediately in cases of non-payment, abusive conduct, or a request to perform unlawful or unethical work.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Sri Ganganagar, Rajasthan.

16. Dispute Resolution

If a disagreement arises, we ask that you contact us first so we can work toward a resolution directly — most issues can be resolved quickly through a conversation. If a resolution can't be reached informally within 30 days, either party may pursue formal legal remedies as permitted under Indian law.

17. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our Services or legal requirements. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or Services after changes take effect constitutes acceptance of the updated Terms.

18. Contact Us

For any questions about these Terms, reach out to us: