Privacy Policy
Last updated: August 2026
1. Information we collect
We collect information you give us directly, and some information automatically when you use our website or services.
- Information you provide: name, phone number, email address, business/brand details, and any content or files you share with us (photos, brand assets, ad account access, etc.) when you contact us or become a client.
- Automatically collected: basic browsing data such as pages visited, device/browser type, and approximate location, typically through standard website analytics.
- WhatsApp & Meta data: if you contact us via WhatsApp or Meta platforms, we receive the information visible through those platforms (your number, profile name, and messages you send us).
2. How we use your information
- To respond to enquiries and provide the services you've requested
- To manage ad campaigns, content, and marketing work on your behalf, where you've engaged us for that
- To communicate with you about your project, invoices, or account
- To improve our website and services
- To meet legal or regulatory requirements where applicable
We do not sell your personal information to third parties.
3. Cookies
Our website may use basic cookies or similar technologies to understand how visitors use the site (for example, standard analytics tools). You can disable cookies through your browser settings; this may affect some site features.
4. Third-party services
Where we manage ads or automation on your behalf, we work within third-party platforms including Meta (Facebook/Instagram Ads, WhatsApp Business) and Google. These platforms have their own privacy policies governing how they handle data — we encourage you to review them. We only access what's necessary to deliver the agreed service, using access you've granted us.
5. Data sharing
We do not share your personal information with third parties except:
- With your consent, or as needed to deliver the service you've engaged us for (e.g. ad platforms, design/collaboration tools)
- Where required by law, regulation, or a valid legal request
- With trusted tools/software we use to run our business (e.g. project management, invoicing), which are bound to handle data responsibly
6. Data security
We take reasonable steps to protect the information you share with us, including limiting access to client data to those who need it to do the work. No method of storage or transmission is 100% secure, but we treat your business information with care.
7. Your rights
You can ask us to access, correct, or delete the personal information we hold about you at any time by reaching out to us directly. We'll respond as soon as reasonably possible.
8. Children's privacy
Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time as our services or applicable laws change. The "last updated" date at the top will reflect the most recent revision.
Questions about this policy?
Reach us at hellopalmgro@gmail.com or on WhatsApp at +91 93513 28910.