Refund & Cancellation Policy

1. Monthly retainer plans

• Monthly plans (e.g. Growth, Scale marketing management) are billed at the start of each monthly cycle
• Once a monthly cycle has started and work has begun, that month's fee is non-refundable
• You can cancel future billing at any time by informing us before the next cycle starts — work will continue until the end of the current paid month

2. One-time projects

For one-time projects (website builds, landing pages, branding), payment is typically split into milestones (e.g. advance + final payment). The advance payment is non-refundable once work has started, as it covers time and resources already committed. Remaining milestone payments are due as agreed, regardless of project pause caused by delayed client feedback or approvals.

3. Ad spend

Where we manage Meta Ads or other advertising on your behalf, your ad budget is paid directly by you to the ad platform, not to PalmGro. Our management fee is separate and non-refundable once the billing cycle has started. Any refunds for ad spend itself are governed by the ad platform's own policies (e.g. Meta), not by PalmGro.

4. Cancellations

To cancel any ongoing service, message us on WhatsApp or email with reasonable notice (at least 7 days before your next billing cycle, unless otherwise agreed in writing). We'll confirm the cancellation and the effective end date of service.

5. Exceptions

If we're unable to deliver a service you've already paid for due to a failure on our end, we'll work with you on a fair resolution — this may include a partial refund, credit toward future work, or completing the outstanding deliverable, decided on a case-by-case basis.

6. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top reflects the most recent revision.