Refund & Cancellation Policy

1. Introduction

This Refund and Cancellation Policy applies to all services offered by PalmGro Creative Agency ("PalmGro," "we," "us"), a proprietorship operated by Gagan Suthar, based in Sri Ganganagar, Rajasthan, India. By making a payment or engaging our services, you agree to the terms outlined below.

We aim to be fair and transparent with every client. If a situation isn't clearly covered here, contact us directly — we'll work with you to find a reasonable resolution.

2. Services Covered

This policy applies to all PalmGro services, including but not limited to:

• Monthly retainer plans (Vision, Mission, Ambition)
• One-time website design and development projects
• The ₹4,999 static website package
• Branding, content creation, and social media management
• Meta Ads management and campaign setup
• WhatsApp automation and AI integration projects
• Any custom or one-off service quoted separately

3. Payments & Billing

• Monthly plans are billed in advance at the start of each billing cycle.
• One-time projects (e.g. website design) require an advance payment before work begins, with the balance due on agreed milestones or on completion, as specified in your service agreement or invoice.
• All prices are exclusive of applicable taxes (GST) unless stated otherwise.
• Payment confirms your acceptance of the applicable plan or project scope as discussed.

4. Cancelling a Monthly Plan

You may cancel a monthly retainer (Vision, Mission, or Ambition) at any time. To avoid being billed for the next cycle, please notify us at least 7 days before your next billing date.

• Cancellation takes effect at the end of the current billing cycle — we do not stop mid-month work already in progress.
• There is no long-term lock-in; you're not charged for months after your cancellation takes effect.
• If you cancel partway through a paid month, work already delivered or in progress for that month is considered rendered, and that month's fee is non-refundable (see Section 6).

5. Cancelling a One-Time Project

For one-time projects like website design, cancellation terms depend on how far the project has progressed:

6. Refund Policy

Monthly retainer plans

Because our retainer plans involve ongoing work (content creation, ad management, strategy, etc.) starting from day one of the billing cycle, fees for the current billed month are non-refundable once the cycle has begun. If you cancel before a new cycle starts, you will not be billed again.

One-time projects

Refunds for one-time projects follow the stage-based structure in Section 5. We assess each request individually and aim to be fair — if very little work has been done, we lean toward a fuller refund; if substantial work is complete, the refund reflects that.

The ₹4,999 static website package

Given the fixed, low-cost nature of this package, the advance is non-refundable once template selection and content collection has begun. If we haven't started work yet, a full refund minus processing charges applies.

7. Non-Refundable Items

The following are never eligible for a refund, regardless of project stage:

• Domain names and third-party subscriptions purchased on your behalf (these are non-refundable at the registrar/provider level)
• Hosting costs already paid to a hosting provider
• Ad spend paid directly to Meta, Google, or any advertising platform (see Section 8)
• Payment gateway or bank processing charges
• Work already delivered, approved, or published
• Custom design, development, or strategy work completed as per the agreed scope

8. Ad Spend (Meta/Google Ads)

For clients on the Mission and Ambition plans (or any ad management service), the plan price covers our management fee only. Any advertising budget is set by you, paid directly to Meta (or the relevant ad platform), and is never routed through or held by PalmGro.

9. How to Request a Cancellation or Refund

To cancel a plan or request a refund, contact us with the following details:

• Your full name and brand/business name
• The service or plan in question
• Date of payment and payment reference (if available)
• Reason for cancellation/refund request

Send this to us via email or WhatsApp (details in Section 13). We'll confirm receipt within 48 hours and let you know the next steps.

10. Processing Time

Approved refunds are processed within 7–10 business days from the date of approval. The actual time for the amount to reflect in your account may vary depending on your bank or payment provider, typically taking an additional 3–7 business days.

11. Failed & Disputed Payments

If a payment fails or is disputed (e.g. a chargeback is filed) without first reaching out to us to resolve the issue, we reserve the right to pause active services until the matter is resolved. We encourage clients to contact us directly with any billing concern before initiating a dispute with their bank or card provider — most issues can be resolved faster this way.

12. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time to reflect changes in our services or business practices. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of our services after an update constitutes acceptance of the revised policy.

13. Contact Us

For any cancellation, refund, or billing-related query, reach out to us: